What type of refund policies do you offer?
Order cancellations can be a painful hassle, which is why EventBookings has enabled simple refund policies for you to make it easier to deal with refunds and cancelled orders.
Read below to know how.
Please NOTE: The following article is only applicable for customers cancelling orders. If you, as an organiser, wish to cancel any order you must refund the order in full to proceed with deleting the order.
For starters, when you are creating your event on the third step of Settings, you will find the following settings as enabled.
Keeping this enabled means, you do not want your customers to have the option to cancel their orders and hence no refund will be made.
However, if you do decide on providing refunds, disable the above slider to reveal the two type of policy we offer:
- I wish to offer my customers with option to cancel their orders. However, I will handle refund manually. -
Enabling this would let your customers to cancel their orders and be eligible for refund, if they make their request within your provided period of time. However, you still have the authority to review their cancellation and decide on whether you will refund them or even the amount you would like to refund. - I wish to offer my customers with option to cancel their orders and receive refund automatically. -
Enabling this would let your customers to cancel their orders and be eligible for refund, if they make their request within your provided period of time. However, once a customer does ask for a refund your provided percentage of the ticket price will be automatically refunded to the customer and you can avoid the hassle of looking over cancellation cases.
Please choose your desired policy using the respective radio buttons, as for an event only one refund policy is applicable.
Once a ticket has been bought, you cannot change your refund policies.
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